STUDIO & CLASS POLICIES

DISCLAIMER

Schedules, instructors and prices of classes, passes, memberships, and/or products are subject to change without notice. Always check our website for our most current offerings.

STUDIO AMENITIES

  • The parking lot outside of the studio is free to Moxie Fitness clients. Please use any of the un-marked spots to the right of the handicapped parking.
  • Water is complimentary and available in all 3 studio rooms.
  • Restrooms are available for client use in all 3 studio rooms.
  • Cubbies for your personal items are available for use in all 3 studio rooms.

DURING YOUR CLASS

  • Please arrive on time to all classes as late arrivals cause distractions for other clients who are focused and participating. If you are a first-time client, please arrive 10-15 minutes early to meet your instructor, ask questions and set up any equipment. If you are a regular client who is late, we ask that you message or call to let us know you are running late.
  • Stretching at the end of class is just as important as all of the work leading up to it. We do ask that you stay for the full duration of each class. If there is a rare occasion where you should need to leave early, please let the instructor know before class, choose a spot that is closest to the exit, and leave all equipment for the instructor to clean and put away. This creates much less of a distraction for other clients.
  • We ask that you kindly keep all personal belongings in the cubbies during your class.
  • Please refrain from talking and chatter during class. There will be moments of transition in each class, but conversation during these times not only is distracting, but slows down the entire studio room. Our methods are based largely off of a mind/body connection and requires that you stay present (both physically and mentally) for the entire duration of the class.
  • Cell phones are to be silenced, turned off or kept on “do not disturb” during classes. Again, we want our clients to have the best experience possible and to be able to keep their focus inward during the hour, with minimal distractions. If you must take a phone call or respond to a text message or email, please step outside of the studio, and return when you are finished.
  • Wipe down and return equipment after class. Towels and cleaner are provided in all 3 studio rooms to wipe down equipment after use.
  • Must be 16+ to attend class. Please contact the studio if you would like to set up a private or semi-private session for a client under 16.
  • Please do not come to class if you are sick with a cold, flu or other virus.

MEMBERSHIPS, WAITLISTS, LATE CANCELS & NO-SHOWS

  • Monthly memberships can be canceled after 30 days, or after your first monthly cycle and before the next monthly cycle begins by contacting the studio.
  • Class passes are non refundable, non shareable, and non transferable. They are subject to time limits. Always note the expiration date before and after your purchase.
  • Moxie reserves the right to assess cancellation fees for no shows and late cancellation to class. We understand that a client may be unable to attend class, and we want everyone to stay safe and healthy. Early cancelling ensures others get off the waitlist and into class. We understand it is not always possible to predict if you can make it to class. Moxie operates late cancellation as canceling within four hours of class time. We ask all Moxie Clients to kindly remove themselves from the class roster as soon as it becomes clear they are unable to attend class. It is appropriate to contact Moxie within a four hour window prior to class in an effort to move the waitlist and keep the instructor informed.
  • In the event that a class is full, our booking platform will ask you if you would like to be placed on a waiting list. You will automatically be added to class when a spot becomes available and notified by email. Please make sure you are subscribed to email and text notifications messages, so you are able to confirm your spot. Check back in often to see if you have been added to class.
  • We reserve the right to cancel due to inclement weather to keep everyone safe. For the latest updates, please check our online schedule and Facebook page.